Support

Something not working?

Tell us what happened and give us enough information to investigate it.

For ordinary support requests that need action, we aim to acknowledge them within 7 business days.

Billing

Problems with a payment, invoice, duplicate charge or paid access?

Send us:

your account email · what you bought · approximate purchase time · receipt or invoice reference · what went wrong

Never send a full card number.

Forgot your password? Use Forgot Password on the sign-in page first.

If that does not work, contact us with your account email and username if known.

Never send us your password or passphrase.

If you paid but cannot read what you purchased, tell us:

which book or page · when you purchased it · your receipt or invoice reference · what you see now

Need help with your book, editing, publishing, printing or what to do next?

That is different from technical support.

Human Touch gives you a real person who can know the project and work through it with you.

For submission, rights or policy questions, Contact can point you to the correct route.

Found something broken? Tell us the page, device/browser, approximate time and what happened.

If you accidentally discover a security problem, stop there and report it. Do not probe the system or access other people's information.

We prioritize problems involving:

payments · account access · active service failures · safety · privacy · legal issues

General suggestions and complicated requests may take longer.

Our job is to either fix it, route it correctly, or tell you what information we still need.

Do not send:

passwords · passphrases · full card numbers · private keys · government IDs · unrelated private information

If we genuinely need sensitive evidence, ask us for the appropriate way to send it first.

Support fixes a problem. Human Touch knows the project.